Privacy Policy

Alocasia Property Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

Alocasia Property Pty Ltd is committed to ensuring that your personal information provided is protected and treated with respect and integrity.

By providing your personal information to us, you consent to the collection, processing and use of your personal information as described in this Privacy Policy.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers and demographic information.

We collect your Personal Information for the primary purpose of providing and improving our services to you, to communicate, undertake research and analysis, and for administrative, business-related and marketing purposes (including electronic means). We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

What do we collect?

We may collect the following information:

  • Name
  • Correspondence information such as phone numbers and email addresses
  • Demographic information such as postcode and age
  • Other information such as preferences, interests and buying reasons
How do we collect it?

This Personal Information is obtained in many ways including interviews, correspondences by telephone and facsimile, by email, via our website www.alocasiaresidences.com.au, from media and publications, from other publicly available sources, from cookies and from third parties.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties and in such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Cookies and Similar Technologies

We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up the website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. We may use traffic log cookies to identify the pages that are being used and which enables us to analyse data about web page traffic and assist us in improving our websites. You may choose to accept or refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.

We may also use Google Analytics to collect information about how users interact with the website. These tools use cookies to collect information in an anonymous form, including the number of visitors to the site, from where visitors have come to the site and the pages they visited. We use the information generated by these tools to prepare reports and improve the customer experience of the website.

We may enable Google Analytics Demographics and Interest Reporting features on the website to allow us to review information about users of the website, including identifiers such as users’ age, gender, interests, and other categories based on acquisition, behaviour, and conversions metrics. We may use this information to enable us to make decisions about what information to include on the website and how to present it. We may also enabled Google Display Network Impression Reporting on the website to allow us to track how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to site visits to the website. We and our third-party suppliers, including Google, may use first-party Google Analytics cookies and third-party DoubleClick cookies together to collect the data for the Google Display Network Impression Reporting functionality.

You may opt-out of tracking from Google Analytics and/or the Google Analytics Advertising features enabled on the website by refusing the use of cookies by selecting the appropriate settings on your browser, through configuring the Google Ad settings or by installing the Google Analytics Opt-out Browser Add-on.

Other Website Links

Our website may contain links to other website of interest. We do not guarantee the privacy policy of other website links. Once you have used these links to leave our site, please note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Security of Personal Information

We are committed to ensuring that your information is secure. Your Personal Information is stored in a manner with suitable physical, electronic and managerial procedures that reasonably protects and secures it from misuse and loss and from unauthorized access, modification or disclosure.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Alocasia Property Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date and we will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. Please check this page from time to time to ensure that you are happy with the changes.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Alocasia Property Pty Ltd
C/- 4/266 Stirling Street, Perth WA 6000
info@alocasiaresidences.com.au

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